Frequently Asked Questions

You drives the Cadillac?

The Cadillac is a spacious 6-seater vehicle, driven by your professional guide.

Is this a narrated tour?

Yes, this tour is fully narrated by your guide-chauffeur, who will share fascinating insights on the city's history, culture, and key highlights as you follow the itinerary.

Do we need to tip our tour guide?

While tips are not mandatory, they are greatly appreciated by your tour guide. Our drivers go the extra mile to ensure this experience is the highlight of your time in Montreal. As a general guideline in Canada, it's customary to leave a tip of around 15% for service-based experiences.

We loved our tour how can we thank you?

If you enjoyed your experience, we’d be grateful if you could leave us a 5-star review on TripAdvisor or the website where you made your booking. Your feedback helps future guests trust us and choose us for their own adventure. It’s truly the best thank you we could ask for!

Will we receive pictures at the end of the tour?

Your driver will take a few photos of your group with the car, as well as in front of some iconic landmarks. At the end of your tour, they’ll send them to you via AirDrop or text, so you can take home some great memories!

How might the weather forecast affect the tour?

If the forecast calls for light rain during your tour, the convertible top can be raised at the touch of a button to keep you comfortable. In the event of heavy rain or severe weather, we’ll reach out to you to discuss an alternate plan in line with our cancellation and inclement weather policy.

What happens if my tour is cancelled due to the weather?

If your tour is canceled due to rain, we’ll offer the option to reschedule based on our availability. If rescheduling isn’t possible, we can arrange an enclosed, spacious, modern vehicle for your tour. If we’re unable to provide an alternate enclosed vehicle for your scheduled time, we will issue a full refund.

Will I be refunded if my tour is cancelled due to weather?

Can I reschedule a booked tour?

You can reschedule your tour up to 24 hours before the scheduled start time, based on our availability. Any changes within 24 hours will be at the discretion of Throwback Tours, and no refunds will be offered for cancellations made within this window.

I am late for my departure time, what now?

For shared tours, please note that the tour may start on time without you, as other guests are participating and we need to respect everyone’s schedule. To avoid missing out, we recommend arriving 15 minutes prior to your scheduled tour time.For private tours, your guide will make an effort to coordinate with you if you're running late, based on our daily schedule. However, being late may result in a shortened tour to accommodate the rest of our bookings. Since we often serve multiple groups throughout the day, any adjustments to your tour duration will be at Throwback Tours’ discretion.

Are their refunds for “No Shows”?

No-shows, regardless of the reason, will not be refunded or rescheduled.

Where is the departure point?

Unless you're being picked up at your hotel for an additional fee or otherwise specified, the official starting point for the tour is at 350 Rue St-Paul Est, Montreal, QC, H2Y 1H2.

Can our group be picked up at our hotel or any other location?

Yes, during checkout, you’ll have the option to request a pick-up for a fee from centrally located areas like Old Montreal, Downtown, Griffintown, and certain parts of Le Plateau. If you select a hotel pick-up from a location we don't service, we’ll contact you to discuss your options.Please note that Montreal is quite large, so we can't offer pick-up from every part of the island or its suburbs. Most guests choose pick-up from hotels in the central areas, so this typically isn’t an issue. Airport pick-ups are not permitted unless arranged with us directly over the phone.

Can we request a specific stop that is not included in our tour package?

If you’re interested in a custom tour, we recommend reaching out to us in advance so we can make arrangements and avoid any issues on the day of your tour.We’ve carefully crafted three tour packages that cover many of Montreal’s most iconic landmarks and must-see spots, so we generally don’t suggest modifying the itinerary. However, we understand that people visit Montreal for a variety of reasons, so if there’s a special place you'd like to include, feel free to contact us beforehand and we'll do our best to accommodate you!

Is there any additional cost to altering the planned route?

A custom tour may incur additional charges depending on your specific requests. We recommend calling us in advance to plan and ensure you have the best possible experience.

Can we request pit stops on our tour route?

For the 2- and 3-hour tours, we can make a stop at a gas station about an hour into the tour. There, you’ll have access to restrooms and a chance to grab any refreshments if needed.

Do you operate if it gets too cold?

Our tours operate only during the warmer months of the year. Toward the end of October, it can get a bit chilly, but it typically doesn’t drop below 0°C (32°F). We recommend dressing warmly, and we’ll provide a clean blanket for you in the back seat to keep comfortable. When the sun is out, it feels much warmer, and cruising with the top down in 0°C weather is an experience you won’t forget!

Do you operate if it gets too hot?

We operate throughout our opening months, no matter the temperature. During the peak summer months of June, July, and August, it can get quite hot—yes, even in Canada! Typically, the weather hovers around 25°C (75°F), but during heat waves, it can climb up to 35°C (95°F). Be sure to bring sunscreen and hats to stay protected. We’ll do our best to keep you in the shade as much as possible, but it’s always good to be prepared for those sunny days!

How should we dress?

Be sure to check the weather before your tour and dress accordingly. In the middle of summer, you'll want to stay protected from the sun, so wear sunscreen, a hat, and light, breathable clothing. In October, it's a good idea to layer up to stay warm, as temperatures can vary. Layering will help you stay comfortable no matter the weather!

What is the maximum number of people that can participate per booking?

Private tours can accommodate up to 5 participants in your party, while shared tours have a maximum of 4 participants per car to ensure a comfortable experience for everyone.

Are kids and toddlers permitted on a tour?

Kids and toddlers are welcome, but they must remain seated at all times during the tour. If you're bringing an infant on a private tour, please ensure you bring your own child seat and any necessary equipment for their safety and comfort. Please note that child seats are not permitted on shared tours to ensure the comfort of all guests.

Do you have baby seats or booster chairs on board?

You must bring your own equipment for children, infants, and babies, including child seats and any necessary items for their safety and comfort.

When are you open?

We are open from late April to the beginning of November, operating daily from 10 AM to 8 PM. During the off-season, you can still reach us by phone or email for any inquiries.

Can I or another guest drive the car?

Guests are not permitted to drive the Cadillacs. Our professional guides will be behind the wheel to ensure you have a safe and enjoyable experience.

Can guests select music to be played during the tour?

All of our Cadillacs are equipped with Bluetooth, so feel free to play your own music during the tour if you'd like!

Can I smoke in the vehicle?

Smoking is not permitted during the tour to ensure a comfortable experience for all guests.

How can we contact Throwback Tours?

You can reach Throwback Tours at 514-557-6019 or via email at bookings@throwbacktours.com.

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